Refund Cancellation

Refund & Cancellation Policy

Effective Date: 24 - 02 - 2025
Last Updated: 24 - 02 - 2025

1. Free Trial

Schools may use the 7-day free trial with limited student and staff accounts before subscribing.

2. Subscription Payments

  • All subscription fees must be paid in advance.

  • Fees are non-transferable.

3. Cancellation by School

  • Schools may cancel their subscription at any time.

  • Cancellation does not automatically trigger a refund unless stated otherwise.

4. Refunds

Refunds will only be considered if:

  • A double charge occurs.

  • A technical issue on eJANGA’s side prevents system use (and cannot be resolved).

5. Non-Refundable Cases

No refunds will be issued for:

  • Change of mind after subscription.

  • Misuse or mismanagement by the school.

  • Failure to use the system during the subscription period.

6. Service Termination by eJANGA

If eJANGA terminates a subscription due to policy violation, fees are non-refundable.